Page not found. This may be due to an error during the HTML export. Please verify if the ".html

Hi there,

We have launched an update that fixes this issue. Go ahead and download that update and you'll be able use Safari normally again. If you aren't able to update from within Justinmind, you can download it here: justinmind.com/download

Let me know how this works for you.

Best,

Danielle

DONE

I have the latest (8.3.1) version and I'm still getting this Safari error - Page not found. For a Mac-based app not to be compatible with the Mac browser seems a bit of a fundamental issue to me!

Also, having to select the browser in Preferences is ridiculous. The purpose of simulation is to be able to test easily in different environments. I want a Simulation Option that enable me to select which browser (Safari, Chrome, Firefox) to use. Axure has always worked in this way. If Axure can do it, surely JustInMind can?

Page not found in Safari using JIM version 8.5.0. With the update did they not carry over the fix for Safari? Was there a fix in Safari for this issue? Works fine in Chrome but not Safari.

This is an issue with Safari that we can't fix. However, we have two possible workarounds:

Workaround 1

-Go to Safari Preferences / Advanced / Check the option "Show Develop menu in menu bar"

-Then click on "Develop" menu (Safari) and activate the option "Disable Cross-Origin Restrictions".

Workaround 2

-You can upload and visualize your prototypes through your Justinmind online account: www.justinmind.com/usernote

Alternatively, you can change your simulation browser by going to preferences -> default browser -> choose another browser application.

I can't tell the user to do this workaround when viewing my prototypes. I shouldn't have to give directions if viewing in Safari or advise them to view my prototypes only in Chrome. I do have an account where I link to it but I can't always do that. Also will JIM allow me to have an account without having to paying the annual fee of $228 for the software? I want to link to my prototypes but do not want to continue with JIM subscription of $228/year.

We understand that this isn't ideal. Unfortunately it's a fundamental issue with Safari's permissions that we can't change. Regarding pricing and account questions, you can contact our licensing team here and they can help you with this.

I still experience this issue. None of my browsers work (I've checked Chrome, FireFox & Safari). I've tried to export both from the app and from the site :(

Olga - do you see this error message when simulating a prototype in Justinmind, viewing a file that you've exported to HTML, or when viewing a prototype that you published to your online account?

I see this when I try to open my exported html prototype. The published and simulated versions work correctly.

Does this occur for all prototypes when you export to HTML or just one in particular? If just one, if possible, can you attach it here so we can test it? You can compress it to .zip/.rar format to attach it here.

Hi Danielle,

I have, so far, created 3 prototypes with justinmind and this issue happened to all of them. I would prefer not to post them here since this is a work I do for a client under an NDA, and this is a public site. Can I send one to your email, if that is an option?

Thank you for your help